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Frequently Asked Questions
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply).
When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.
- Weather conditions. Sometimes, unforeseen situations that are beyond our control can cause a delay in our deliveries.
- Traffic conditions. A tree fell, road repairs, traffic light broke down; you have it all.
- Roadblocks and events.
- Technical glitch.
- Surge in delivery volume.