Frequently Asked Questions
Got Questions?
PURCHASING
Credit cards:
American Express®
Discover®/Novus®
Mastercard®, Visa®
Mobile Payments:
Apple Pay®
Google Pay®
Amazon Pay®
Customers who have set up an account at AMZSupply.com can use the login at the top of the navigation toolbar for a powerful and easy way to refer to a chronological record of your purchases. Order History will show you all the orders that you have placed with us, including the tracking number and status of each order.
To see more information about a particular order, click on the order number.
Selecting a single order record from the list displays the details of the online transaction, including shipping and billing information, quantities, product numbers, short descriptions and prices.
My Account
No. We do not offer samples of our products. If there is a product that you are interested in purchasing, we encourage you to place an order online or give us a call to place your order.
If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it in 100% salable condition.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply).
When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.
Please submit a return request for a return authorization number (RMA).
RETURN FORM
Your satisfaction is our priority. We will make every effort to change or cancel your order if your order has not been processed. However, once processed, an order cannot be changed or cancelled.
Contact us by email or call at (888) 827-5770
Sorry about the confusion. We are extremely fair, and in the rare event of something out of the ordinary happening with our products or shipping, we will gladly work with you to find a fair resolution.
Please submit a form:
CONTACT US
SHIPPING
We ship to the lower 48 contiguous United States only. We do not ship to ALASKA, HAWAII, PUERTO RICO, APO’S, OR P.O. BOXES.
To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping.
Order Tracking
It depends on where you are. Orders processed here will take 5-7 business days to arrive.
* Economy Shipping: 6 Business Days (on average)
* FedEx Ground: 1-5 Business Days (on average)
Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners.
We may ship each product separately from different warehouses for expedited delivery as we utilize alternative warehouses across the Continental United States. With different warehouse locations nation-wide, we can reach most locations.
5 Common Reasons Your Delivery Is Late:
– Weather conditions. Sometimes, unforeseen situations that are beyond our control can cause a delay in our deliveries.
– Traffic conditions. A tree fell, road repairs, traffic light broke down; you have it all.
– Roadblocks and events.
– Technical glitch.
– Surge in delivery volume.
– Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items.
ACCOUNT
No it’s not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Contact Details​
Address
AMZ SUPPLY
1930 Innovation Way,
Unit # 102
LIBERTYVILLE,
IL 60048
Phone Numbers​​
Assistance Hours
Mon – Sat 8:00am – 6:00pm