Return Policy

Return Policy

Last updated November 01, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at care@amzsupply.com or contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

AMZ Supply

Attn: Returns

1820 Enterprise Ct,

Libertyville, IL 60048  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement or original method of payment, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  •        A 10% restocking fee will be charged for all returns in excess of $100.00.

QUESTIONS?

If you have any questions concerning our return policy, please contact us at:

(847)-979-0302 

care@amzsupply.com

or see our FAQ

GET IN TOUCH

Send Us a Message

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply).

When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.

To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping.
Your satisfaction is our priority. We will make every effort to change or cancel your order if your order has not been processed. However, once processed, an order cannot be changed or cancelled. Contact us by email or call at (847) 979-0302
Orders are processed immediately and dispatched to fulfillment as soon as they are received. For this reason, we are typically unable to honor cancellation requests. If you need to cancel the transaction, please contact us as soon as possible and we will attempt to cancel the order. If the order has gone too far through the fulfillment process, we will be unable to cancel. In that event, you would need to wait until you receive the item and go through the normal returns process as mentioned in the returns section of our policies.
5 Common Reasons Your Delivery Is Late
  • Weather conditions. Sometimes, unforeseen situations that are beyond our control can cause a delay in our deliveries.
  • Traffic conditions. A tree fell, road repairs, traffic light broke down; you have it all.
  • Roadblocks and events.
  • Technical glitch.
  • Surge in delivery volume.
Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items.







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