Return
Return Policy
We offer a 30-day return policy for most products if the item(s) are unused, unopened, in original condition, with all original packaging, components, instructions, and warranty materials. Items must not be defaced (e.g. no handwriting or other marks on packaging). Return shipping fees incurred by purchaser will not be reimbursed.
To return an item, please email customer service at [email protected] or contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
AMZ Supply
Attn: Returns
1930 Innovation Way, Unit # 102
Libertyville, IL 60048
United States
Please submit a return request for a return authorization number (RA).
RETURN FORM
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement or original method of payment, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Contact us
A 10% restocking fee will be charged for all returns in excess of $100.00.
FAQ
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply).
When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.
To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping.
Order Tracking
Your satisfaction is our priority. We will make every effort to change or cancel your order if your order has not been processed. However, once processed, an order cannot be changed or cancelled.
Contact us by email or call at 888-827-5770
Orders are processed immediately and dispatched to fulfillment as soon as they are received. For this reason, we are typically unable to honor cancellation requests. If you need to cancel the transaction, please contact us as soon as possible and we will attempt to cancel the order. If the order has gone too far through the fulfillment process, we will be unable to cancel. In that event, you would need to wait until you receive the item and go through the normal returns process as mentioned in the returns section of our policies.
Contact us by email or call at 888-827-5770
5 Common Reasons Your Delivery Is Late:
– Weather conditions. Sometimes, unforeseen situations that are beyond our control can cause a delay in our deliveries
– Traffic conditions. A tree fell, road repairs, traffic light broke down; you have it all
– Roadblocks and events
– Technical glitch
– Surge in delivery volume
Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items.
Return Form
Contact Details​
Address
AMZ SUPPLY
1930 Innovation Way,
Unit # 102
LIBERTYVILLE,
IL 60048
Phone Numbers​​
Assistance Hours
Mon – Fri 9:00am – 6:00pm