Last updated November 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org or contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
1820 Enterprise Ct,
Libertyville, IL 60048
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement or original method of payment, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 10% restocking fee will be charged for all returns in excess of $100.00.
If you have any questions concerning our return policy, please contact us at:
or see our FAQ
GET IN TOUCH
Send Us a Message
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply).
When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.
- Weather conditions. Sometimes, unforeseen situations that are beyond our control can cause a delay in our deliveries.
- Traffic conditions. A tree fell, road repairs, traffic light broke down; you have it all.
- Roadblocks and events.
- Technical glitch.
- Surge in delivery volume.